How to use Custom Template on issue comments

Owned by Jesús del Campo
sept 30, 2024
2 min read

Here you are going to know how to Create and View Comment templates Step by Step

Create new Template

  • First you need to go to “Apps” and find the “Custom Template” section.

  • Select the Comment tab.

  • There you can Create a new one with the “Create Template” button.

  • A dialog will open where we are going to set a Title and the Content of the template:

 

 

  • Click submit when you are ready and the Template is going to appear.

Only administrators of Jira can create a Template

Manage Template

  • In the section mentioned before we are going to be able to Edit/Delete or create a new Template:

     

Add Template to issue

  • In every view of an Issue, you are going to find “Comment Templates” tab in comment section:

    • At the right side on the issue details:

  • Click on the Tab, select the Template that we created before and click “Send”

  • A confirmation dialog will open on we can see/edit the Template content:

     

  • When we are ready click “Submit” and go to the comment section.

  • The new comment will be added: