Frequently Asked Questions
Make sure your app is correctly configured by reviewing the steps at Getting Started
If you completed all the steps and still have issues, let's dive deeper to fix them.
If the next question-response cannot help you, please let us know at https://quabuapps.atlassian.net/servicedesk/customer/portal/1/group/1/create/13, and we will assist you promptly.
The field to select a template is not visible inside the create issue view modal
Make sure your app is correctly configured by reviewing the steps at Getting Started.
Step by step for Team-Managed space
Step by step for Company-Managed space
The field appears on the screen, but it is completely empty
Reason 1. Templates not authorized for this project
The field is correctly mapped, but no templates have been authorized for this specific project environment.
Go to the app's Admin Panel, edit the template you want to display, and review its Project Scope. If the target project is not selected (and the Apply to all projects toggle is turned off), users in that project will see an empty list.
Special instructions ONLY FOR Team-Managed spaces
Reason 2. The project has not been authorized to work with the app
This app works natively at the Jira level. Jira requires to activate the app functionality specifically for each project.
https://developer.atlassian.com/platform/forge/manifest-reference/modules/jira-ui-modifications/
https://developer.atlassian.com/platform/forge/understanding-ui-modifications/
The feature to auto-configure the project is visible in the Product Roadmap.