Comment Templates - How to create and use them
Only Jira administrators can create a template
Make sure your app is correctly configured by reviewing the steps at Getting Started
In this example, we will work with the space project called Custom Templates - FAQs
Create, configure, and use a comment template
Use comment template as a canned response
Images for step-by-step process
First you need to go to “Your apps” and find de “Custom Template for Jira Cloud” section.
Navigate to the admin dashboard for manage description templates
If you don't have a template, create one using the New Description button.
Complete the form to create a comment template
When you open the Jira Detail View Issue, you will see a bottom section called “Custom Templates” with a drop-down to select a comment template
On the bottom of the issue detail view, you should see the Custom Templates activity section
Once you select a comment template item from the drop-down field, a comment editor appears where you can edit the comment before committing it.
All comments are posted publicly. The feature to post comments as private or public in JSM is shown in the https://quabu.atlassian.net/wiki/x/AgC8lAE
After saving the comment, you can customize the details
After clicking “Add template as a comment,” go to the “Comments” section to see your posted comment.
Check and verify that the comment posted was your customized