How to restore backups

For more detailed information of how import the backup check Atlassian Documentation:

https://support.atlassian.com/jira-cloud-administration/docs/import-issues/

The first thing we have to do is to recover the backup file we want to restore. Either by downloading it using the addon or a file that we have stored locally or in the cloud:

Download the backup’s file from the addon link

Before you import, unzip the backup file and make sure it has a file structure similar to:

JIRA-backup-20161021
├── activeobjects.xml
├── entities.xml
├── data
│   ├── attachments
│   └── avatars
└── logos

Atlassian recommend to splitting your cloud backup file into two separate files: a data file containing your activeobjects.xml and entities.xml, and a separate one for your attachments and other media. This can help avoid timeout errors and reduce the risk of issues when importing.

If you've unzipped and edited an export from a Jira Cloud site, and are re-zipping it on a Mac, the process may add hidden files that will cause the import to fail. To ensure there are no hidden files, run these commands in Terminal (where filename.zip is the name of the file you're going to import):

zip -d filename.zip __MACOSX/\*

zip -d filename.zip \*/.DS_Store

Once you have the file, you must navigate to the page intended to restore the backups of our Atlassian site:

In the top-right menu → [Jira Settings] Settings → Import Jira Cloud → Import Data

Backup Manager for Jira Cloud - Restore process.mov