Custom Templates - Getting started

Owned by Àlex Carreras
Last updated: feb 10, 2023
2 min read

Go fast creating Descriptions and Comments

Templates are the key to automate description content and comment creation. For example, you can create a default comment to respond a user that the issue is resolved or update the description for certain criteria.

Anyone with permissions to edit issues can use the Templates:

 

 

Take Comments to the next level

Extend the capabilities of your Jira Comments adding extra functionality or including dynamic content.

Some ideas for comments :

  1. Issue Created Comment

  2. Issue Reopened Comment

  3. Issue resolved Comment

 

 

 

 

Useful Documentation for Templates

Add Templates for the future usage of the users

To add Comment Template:

  1. Go to Apps

  2. Find Custom Template item.

  3. Create new one: Comment Templates

To see Template:

  1. Go to any issue.

  2. Select Comment Templates tab.

  3. Select the template and submit.

  4. Go to comments section to see the new comment.

 

 

 

 

 

 

 

See some examples

Don’t loose time creating templates and see some useful ones:

Examples